At AutoPrime Shop, we strive to ensure your complete satisfaction with every purchase. Our comprehensive refund and returns policy is designed to provide you with peace of mind while shopping for auto parts and accessories. Please read this policy carefully to understand our procedures and requirements.

Return Eligibility Requirements

For an item to be eligible for return, it must meet the following criteria:

  • The return request must be initiated within 60 days of the original purchase date
  • The item must be in its original, unopened packaging with all factory seals intact
  • All original documentation, warranty cards, and accessories must be included
  • The item must not show signs of installation, modification, or use
  • Products must have been purchased directly from AutoPrime Shop website or authorized dealers

Special considerations:

  • Electrical components and engine management parts must be unopened and in original packaging
  • Safety-critical components such as brake parts, airbags, and steering components are only eligible for return if unopened
  • Custom-ordered or special manufacture items are non-returnable unless defective

Return Process and Instructions

Initiate Your Return:

    • Log into your AutoPrime Shop account
    • Locate your order in the “Order History” section
    • Click “Request Return” and follow the prompts
    • Print the provided return shipping label and return authorization form

    Package Your Return:

      • Place the item in its original packaging
      • Include all components and documentation
      • Insert the completed return authorization form
      • Seal the package securely with appropriate shipping tape
      • Attach the return shipping label prominently

      Shipping Your Return:

        • Drop off the package at any authorized shipping carrier location
        • Keep your tracking number for reference
        • Standard returns must be shipped within 14 days of receiving return authorization
        • Customer is responsible for ensuring proper packaging to prevent damage during transit

        Refund Processing and Timeframes

        Once we receive your return, our team will inspect the item within 2-3 business days. After inspection:

        • Approved Returns:
        • Full refund to original payment method (10-14 business days for processing)
        • Store credit option available for immediate use (processed within 24 hours)
        • Original shipping charges refunded only for defective items
        • Rejected Returns:
        • Customer will be notified via email with detailed explanation
        • Option to have item shipped back (additional shipping fees apply)
        • 30-day window to respond before item is disposed of

        Warranty Claims and Defective Items

        For items covered under manufacturer warranty:

        • Contact our technical support team for troubleshooting assistance
        • Warranty claims must include proof of purchase and documentation of defect
        • Images or videos of the defective product may be required
        • Replacement items shipped at no cost for verified warranty claims

        For items received damaged or defective:

        • Report within 48 hours of delivery
        • Photos of damage must be provided
        • Original packaging must be retained for inspection
        • Free return shipping provided for confirmed defective items

        Restocking Fees and Deductions

        The following restocking fees may apply:

        • 15% restocking fee for opened but unused items
        • 20% restocking fee for special order items (when return is approved)
        • 25% restocking fee for items with damaged packaging
        • No restocking fee for:
        • Defective items
        • Incorrectly shipped items
        • Items in original sealed packaging

        Exceptions and Special Circumstances

        Certain items are not eligible for return under any circumstances:

        • Fluids and chemicals
        • Cut or custom-fabricated parts
        • Software and electrical components after seal is broken
        • Items marked as “Final Sale” or “Non-Returnable”
        • Clearance items with discounts greater than 40%

        Special handling returns:

        • Hazardous materials require special return authorization
        • Oversized items may require freight shipping arrangements
        • International returns must comply with customs regulations

        Contact Information

        For additional assistance with returns or refunds:

        We reserve the right to modify this return policy at any time. Any changes will be posted on our website and will apply to purchases made after the modification date. For the most current version of our return policy, please visit our website.